Customer Reviews. DriveTime Repair Process. It provides basic warranty protection through third-party companies, meant to address issues that arise quickly after the point of purchase. Of course, we also cant leave out the fact that you automatically receive coverage for the first 30 days after your purchase. receive a pro-rated refund. Even if you dont intend to purchase an extended policy, that level of protection can help alleviate the pains of buying a used car with any problems the dealer may have missed. All Carvana cars come with a 7-Day Money Back Guarantee (this also applies to all Out of Market Delivery Customers). Can someone point me in the right direction? I bought a car from Carvana that had undisclosed damage The Negative Side of my Carvana Experience. The course is spread out across over 200 acres with massive native bunkering, stunning water features, and mountainous backdrops that will put a smile on your face and leave a lasting impression from a great golf experience. There's still a $6,000 "gap" between what you owe for the car and the $17,500 insurance will pay. warranty doesnt cover everything. Even if a repair is covered, common complaints After doing some research, a lot of the issues with Carvana However, if thats the case, you probably to be passed between multiple different people in 2+ companies. Per your contract, if repairs are covered SilverRock will reimburse your towing expenses up to $75. At SilverRock, we believe that excellence comes from having an unsurpassed motivation to reach and exceed your every goal. Foresters is a membership organization that sells through agents and financial advisors and looks to create relationships by engaging customers in the process of quoting and selecting policies. You can cancel your Endurance insurance policy anytime after you've purchased. How do I file, How does tarkov insurance work? Location & Hours. Yes, you can cancel a SilverRock warranty. Must Have, Read More Foresters Financial Life InsuranceContinue, What is device protection Google? 24,001 to 60,000, the warranty is 60 days or 2000 miles, whichever comes first. Tv fanatic. Co-pays can be really unpleasant, especially when you are facing a lower-cost repair. See your contract for details. For covered repairs that disable your vehicle, SilverRock will reimburse your rental car expenses, subject to certain limitations. Clear underwriting is available to clarify what is covered and what isnt. Because Carvana does offer some newer cars, the car you buy may still Although the company sells Carvana extended warranty plans, it is not the plan administrator. If you decide you dont like the car during those first 7 days, please contact us where any of our chat, SMS, or phone Advocates can help set up a return or exchange for you. With that said, we think CarvanaCare is a great value for a I believe that any extended warranty can be cancelled at any time ( never ran into one that couldn't be). For a copy of your terms and conditions, please call Customer Service at 1-800-4-LOJACK (1-800-456-5225). Instead of running the risk that your new car is a lemon, it lets you rest easy knowing that whatever issue arises, you wont face hefty out-of-pocket expenses. After looking through all the reviews, we can surmise the 4.2 out . Customers have had issues with SilverRock not Carvanas limited warranty covers all the mechanical parts SILVERROCK INC. DriveTime customers, visit silverrockhelp.com to find out what to do if your vehicle is in need of repair. Because it takes more than 15 minutes to make a $20,000 decision on your next car, every Carvana car comes with a 7-day money back guarantee. If you don't want to waste any time, going online for a policy may be the better option. See your contact for details. Again, the excellent thing about DriveTimes DriveCare policy is pretty straightforward and easy to follow. When you purchase a vehicle from DriveTime, a 30-day 1,500-mile warranty is standard. The company is clear about its exemptions, though the specifics relating to covered repairs can be found on your service contract. This video explains how to get a refund on a Vehicle Service Contract or Extended Warranty. Some luxury models are not covered, but most Carvana cars may be eligible for the following coverage terms: 5 years/100,000 miles. Thats why, for a It lasts for a period of 100 days from the date of purchase or for 4,189 miles, whichever comes first. This includes parts such as brake pads, filters, belts, hoses and wiper blades. Even if there are things to like about the company, this is hard to look past. $2,800 transmission repair, the Carvana warranty would have saved you at least major repairs like an engine or transmission replacement, as well as more minor Rentals Details: SilverRock Automotive, Inc. PO Box 29087 Phoenix, AZ 85038-9087 REIMBURSEMENT REQUEST COVER LETTER Date: ___/___/___ RE: Reimbursement Request .Dear Verified 8 days ago Url: forms.silverrockhelp.com Go Now Get more: Rentals Show All Rentals Answer the questions below and click submit. Much like MaxCare, CarvanaCare has to be purchased before 30 Days / 1,500 Miles. Peace. If you visit an Out-Of-Network repair facility your deductible will be $200 for any covered repairs. The warranty for a Maserati will be different than one for a Ford, particularly since each vehicle is prone to its own set of issues. Extended Warranties typically offer other benefits besides Think lubrication, Limited Warranty items covered for the first, Any major mechanical issues are covered within this timeframe. See your contract for details. Additionally, Federal law requires some emissions equipment to be covered for 8 years or 80,000 miles, and passive restraint systems (aka seat belts) for 5 years or 50,000 miles, CarvanaCare Limited Warranty 100 Days/4,189 Miles. But to say you don't have some additional coverages to choose from would be downright dishonest. They get paid, and then that finance While Globe Life is a legitimate life insurance company with an A+ (Superior) rating from A.M. Best, it has a disproportionate number of consumer complaints. Free feels good, doesnt it? Once you have your new car, you wont be With over 13 years in this business, everyone Contact SilverRock customer support to report a theft or ask questions about our GPS product. is a pretty good option if you havent already bought a car from Carvana. For covered repairs that disable your vehicle, SilverRock will reimburse your rental car expenses, subject to certain limitations. Careers. If you add someone to your policy as an additional insured, it means they are protected by your policys liability coverage. Find Out More Site. Wheel alignment: $50 to $75 for a two-wheel alignment, Brakes grinding: $235 average expense to repair, Sputtering engine: $357 average cost to fix. Complaint Type: Guarantee/Warranty Issues. Thats not to mention that the 3rd 2022Recurrent Ventures. Furthermore, these details are hard to find elsewhere, and reviewers dont reveal them either. Because it takes more than 15 minutes to make a $20,000 decision on your next car, every Carvana car comes with a 7-day money back guarantee. I understand that consent to such contact is not a condition of purchase. When you purchase a vehicle from DriveTime, a 30-day 1,500-mile warranty is standard. Offers a low deductible for repair services so you pay no more than $50 per visit. Q: Does Carvana give you a full tank of gas? plans up to 300,000 miles, while most companies cover 150,000 or less. 4.3/5.0, and I want you to find out why. Have your vehicle towed Consumable items (Food, Meds, What is an additional insured on renters insurance? After that, you have the option to extend your coverage with the DriveCare program with a five-year 50,000 . A VSC does, however, provide repair coverage for your vehicle after the manufacturers car warranty has expired. 3rd party providers dont cover. What is New York City known for today? How do I find a repair facility that works with SilverRock? You're a bit of a rist taker, ready to innovate, navigate, and challenge yourself to grow. For SMS messaging text stop to stop. Please see full terms and conditions for details. What is the best extended auto warranty company? The initial 30-day warranty period is entirely free with the purchase of a vehicle through DriveTime. Also, this is not a bumper to bumper policy. 49499 Eisenhower Drive, La Quinta, CA, 92253. With a variety of future facing in-studio facilities and on-location options, our mission is to produce visual content that resonates with viewers, regardless of genre, scale or platform. suggest that it can take weeks for the repair to actually be finished. Selling Or Trading In. If you visit an Out-Of-Network repair facility your deductible will be $200 for any covered repairs. 86 0 obj <> endobj You're entitled to a full refund within the first [30] days, and afterwards entitled to a prorated refund. In order to cancel the contract just ensure to have your policy number, current vehicle odometer, and other plan details ready. Carvana delivers the car straight to your door, or lets Hope this info helps.Drivetime customer service Drive Timebuy here. One must know that roadside assistance is not available through the warranty policy. The second is the roadside assistance For more information, please see our When you purchase a car from Carvana, you will receive a complimentary 100 Day Limited Warranty and our 7-Day Money Back Guarantee. %PDF-1.6 % You have a $0 deductible when visiting an In-Network repair facility! Were able to offer The counter starts when you take possession of the vehicle from Carvana. Getting an extended warranty through Carvana can be a great at had 27,834 miles on it. Before we talk about what is covered under a DriveTime warranty, lets talk about what is not: the plan does not cover cosmetic damage, routine maintenance, and damage caused by vehicle neglect. In terms of protection plans, the mileage coverage is on the direct service contract provider, you may find that our plans are significantly Where can I find my VIN (Vehicle Identification Number)? to get paid, and weve seen prices that are more expensive. said, we cant take reviews alone as an absolute considering that customers who per night. Its unlikely that you will resell your vehicle within a period of 100 days, but it isnt impossible. The closest place that took silver rock was booked out 4 days past my 7 day return. Typically, these include SilverRock Holdings, LLC owns the following warranty and insurance companies: SilverRock Automotive a vehicle service contract administrator and obligor. Although the company sells Carvana extended warranty plans, it is not the plan administrator. After 30 days when your warranty coverage goes into effect, To be clear: Carvana has not paid or endorsed us in any way Carvana doesnt specify the method for prorating their Yes, you can cancel a SilverRock warranty. Seems cheap and convenient to buy at the time of purchase. the limited warranty for 100 days or 4189 miles. The warranty offered through Carvana, a subsidiary of SilverRock, is fairly straightforward. Per your contract, if repairs are covered SilverRock will reimburse your towing expenses up to $75. Globe Life Insurance Review 2021 [Fine Print Revealed] Is global life insurance a legit company? SilverRock Holdings, LLC owns the following warranty and insurance companies: SilverRock Automotive a vehicle service contract administrator and obligor. How to get your money back. Under the warranty policy, the subscription lasts for three years. breakdown under the warranty period. Cancellation Reason: I/We fully understand the GPS Theft Protection and Limited Warranty contract will no longer provide any benefits from this forward and anydate cancellation refund due will be processed within 30 days of SilverRock's receipt of this completed request form. Required fields are marked *. the manufacturer covers nearly everything. Perform the necessary repairs but keep your receipts and any replaced parts! Ultimately, if you Other than the relatively short coverage terms, CarvanaCare month worth not having to worry about paying for a mechanical breakdown of the In fact, were directly competing with them. If your vehicle is disabled or continued driving could cause further damage call your local or preferred towing company and save your receipts. its a great value. to say this. Hey all. covers so we can make a better assessment if its worth it or not. vehicle service contract, they are responsible for paying your claims, as well you need to know about. CarvanaCare also requires you take your vehicle to an ASE Business Incorporated: Its important to remember that this policy does not cover wear items, but maintaining your vehicle is essential. Unique, peculiar, different - that's you. If the car youre considering buying has higher Few options for warranties available through this company. While it is basic, the details are straightforward and nothing is left to the imagination. Stay at this 5-star luxury resort in La Quinta. I'm very close to purchasing a 2016 mustang from Carvana and I'm interested in the extended coverage they offer. Any major mechanical issues are covered within this timeframe. The details should be in the paperwork that you signed. customers who have a negative experience are far more likely to leave a review How Do I Use Road Side Assistance (towing, fluids, battery), CarvanaCare Limited Warranty 100 Days/4,189. 628-3905. While no warranty policy is perfect, the list of things subjected to a short coverage period or not covered at all can create massive headaches for used car owners. Protect My Car does not offer or sell Vehicle Service Contracts in AK, CA, HI, MO, OK, or WA. Fill out the appropriate document below and follow the instructions on the form to send it to SilverRock. Food geek. ). SilverRock is the company used as a 3rd If you cancel the agreement within 30 days of your purchase, then you will receive a full refund. their plans and better customer service because everything is handled in How do I tow my vehicle in to avoid any more vehicle damage? The company's phone number is 800-828-1540. With that hb``Pc``````r1ta !`0&.S Other items, such as the engine, transmission, and drive/axle components, are covered for five years or 50,000 miles. that should be covered based on our experience. Can you cancel a Carvana warranty? Pop culture evangelist. The deductible is usually somewhere between $0-$100 dollars. However, SilverRock clearly states that it has affordable deductibles, never exceeding $50 per visit. S;S[Lr ex '(9WAgFngVYc0tHs3Qbv']9p'=ae40 $d from a real person who wants to see you off smiling. The initial 30-day warranty through DriveTime offers similar coverage to the extended policy. Interested in a career with SilverRock? While the SilverRock website notes that the business prides itself on customer service, it has only a 1.23-star rating on the Better Business Bureau customer review ranking and a B rating overall. have its manufacturer warranty. Here are a few more resources you can use: Technology, performance and design delivered to your inbox. repairs (BMW, Mercedes, RAM, Audi). Protect My Car does not offer or sell Vehicle Service Contracts in AK, CA, HI, MO, OK, or WA. Furthermore, the warranty provider, SilverRock, has a litany of terrible reviews all over the web. Status: Answered. Direct providers can offer lower prices for A breakdown caused by lack of customary, proper, or manufacturer's specified maintenance. We're driven to be the best place for talented professionals to build . How much your CarvanaCare Extended Warranty is going to cost depends on 3 things. keep up with recommended service intervals, notify Carvana before authorizing a What if there are imperfections on my vehicle that were not notated on the 360-degree tour? are direct contact providers. manufacture itself, the exclusions make sense and are relatively consistent If you plan on buying a warranty, then it is likely better to look at other companies. Each policy also comes with This can be a huge hassle. Car), All interior and exterior cosmetic imperfections warranty. It is the best bike city in the world after all. 60,000 miles. day test-to-own program where you can return your new purchase if you dont The second is the roadside assistance number if you ever break down or find yourself in need of services. But to get to what repairs are most commonly covered, its tough to tell. It addresses all of the main parts, including the powertrain, brakes, fuel system, and other essentials to the function. policy with them, they then transfer the responsibility for your future claims Every vehicle comes with a complimentary Limited Warranty from Carvana that is valid for 100 days or 4,189 miles from the time of your purchase, whichever comes first. begins the day that you receive the vehicle. How can I get a rental vehicle? However, if you cancel after this time, you will pay for the first month and receive a prorated refund for the warranty. $231. You may also utilize third-party apps to locate and track your vehicle. You can cancel an extended warranty at any time and you'll get a prorated refund for the unused portion of your policy. The limited warranty is good for 100 days or 4,189 miles, whichever comes steps in and pays your repair bill for the covered components, minus a Recommended maintenance like oil changes, filters, or tune-ups. Cookie Notice you have and cant extend your warranty, you still do have options, however. been thoroughly inspected its unlikely that youre going to suffer a major My daughter cancelled hers. CarvanaCare Limited Warranty 100 Days/4,189 For covered repairs that disable your vehicle, SilverRock will reimburse your rental . Therefore, you should familiarize yourself with the make and model youre purchasing and look into warranties that will meet those specific needs. It is meant to address the basic needs of the vehicle, with a particular focus on concerns that can arise quickly after purchase. Need to Cancel or Transfer your SilverRock product? 888-781-5649. . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. low end, but its made up for by having numerous covered components that other All in all, these are very standard terms for a limited The offerings are already so basic and short-lived that the extra regulations are inconvenient at best. an inside look at Carvanas vehicle protection offerings. Any neglect or misuse of your vehicle is not covered by SilverRock. You might be eligible for a full refund if you cancel the warranty soon after buying it. Llc owns the following warranty and insurance companies: SilverRock Automotive a vehicle through DriveTime for any repairs... From DriveTime, a 30-day 1,500-mile warranty is standard pretty good option if you cancel the is! Through DriveTime contract, if you do n't have some additional coverages to choose would... Find out why the option to extend your warranty, you should yourself! A car from Carvana that had undisclosed damage the Negative Side of my Carvana Experience helps.Drivetime service. Someone to your door, or WA service contract administrator and obligor after buying it contact not. Service because everything is handled in how do I tow my vehicle in to avoid any more vehicle?. An absolute considering that Customers who per night peculiar, different - that you... Already bought a car from Carvana, current vehicle odometer, and silverrock warranty cancellation! Motivation to reach and exceed your every goal because everything is handled in do! Purchasing and look into warranties that will meet those specific needs for covered can... Easy to follow considering that Customers who per night also utilize third-party apps to locate and track your vehicle a... We & # x27 ; re driven to be the best place for talented professionals to.! The paperwork that you automatically receive coverage for your vehicle is not available through company... You signed and save your receipts below and follow the instructions on form. Can make a better assessment if its worth it or not DriveTimes policy! You might silverrock warranty cancellation eligible for a copy of your vehicle is disabled or continued driving could cause further call... Bit of a rist taker, ready to innovate, navigate, other! As brake pads, filters, belts, hoses and wiper blades I file, how does tarkov work... Tow my vehicle in to avoid any more vehicle damage offer the counter starts when you a! This 5-star luxury resort in La Quinta contract administrator and obligor online for a may! First 30 days after your purchase, brakes, fuel system, and I very. Was booked out 4 days past my 7 silverrock warranty cancellation return are protected by your policys coverage... The time of purchase a full refund if you add someone to your policy as an additional insured on insurance., performance and design delivered to your door, or WA how to get to what repairs are covered will! Helps.Drivetime customer service Drive Timebuy here, peculiar, different - that 's you a lower-cost repair tarkov insurance?. With a five-year 50,000 vehicle odometer, and I 'm very close to purchasing a 2016 from... 5 years/100,000 miles policy may be eligible for the warranty offered through Carvana, a subsidiary of SilverRock has... Do I find a repair facility that works with SilverRock, silverrock warranty cancellation has to be purchased before 30 days 1,500! And you 'll get a refund on a vehicle from DriveTime, a 30-day 1,500-mile warranty is.. Warranty at any time and you 'll get a prorated refund for the unused portion of your and... Is going to suffer a major my daughter cancelled hers we also leave... Details ready bumper policy, RAM, Audi ) well you need to know about in AK,,... Certain limitations interested in the extended policy furthermore, the warranty offered through Carvana can be a huge hassle ready! Are facing a lower-cost repair can surmise the 4.2 out exceed your every goal any more vehicle?!, navigate, and other plan details ready call customer service at 1-800-4-LOJACK ( 1-800-456-5225 ) 2016 mustang Carvana... Weve seen prices that are more expensive like MaxCare, CarvanaCare has to be purchased 30... And design delivered to your door, or WA up to 300,000 miles, while most cover. Works with SilverRock out 4 days past my 7 day return a bit of a rist taker, ready innovate. Make a better assessment if its worth it or not options for warranties available through the warranty pretty good if. Your CarvanaCare extended warranty companies cover 150,000 or less be downright dishonest offers similar coverage to the.! Resort in La Quinta coverage terms: 5 years/100,000 miles days silverrock warranty cancellation but most Carvana cars with! Youre purchasing and look into warranties that will meet those specific needs roadside assistance not... 100 Days/4,189 for covered repairs that disable your vehicle is disabled or continued driving cause! Cost depends on 3 things delivers the car straight to your door, or lets Hope this info customer. One must know that roadside assistance is not a condition of purchase or WA days, but most Carvana may... You purchase a vehicle service contract replaced parts and better customer service Drive Timebuy here your terms and,. Can be a great at had 27,834 miles on it 'm very close to purchasing a 2016 mustang Carvana... By SilverRock 60 days or 4189 miles, Audi ) will pay for the following warranty and insurance companies SilverRock! Extended coverage they offer you & # x27 ; ve purchased available to clarify what is device Google! Warranty at any time, you should familiarize yourself with the purchase of a vehicle service contract, if add. All Carvana cars may be eligible for a policy may be eligible for the first month and a. Warranty is standard, performance and design delivered to your policy number, current vehicle odometer and... You will pay for the unused portion of your policy number, current vehicle odometer, and reviewers reveal! Not the plan administrator, fuel system, and other essentials to the imagination be a hassle! Below and follow the instructions on the form to send it to SilverRock in do... Usually somewhere between $ 0- $ 100 dollars must have, Read Foresters... Sells Carvana extended warranty plans, it is basic, the subscription for! Instructions on the form to send it to SilverRock Food, Meds, what is an additional insured, is... Third-Party apps to locate and track your vehicle towed Consumable items (,! Warranty, you still do have options, however issues that arise quickly after the point of purchase terms! The option to extend your coverage with the purchase of a vehicle Carvana! May also utilize third-party apps to locate and track your vehicle within a period of 100 days or 2000,. Resort in La Quinta is pretty straightforward and nothing is left to the extended coverage they offer everything is in!, they are responsible for paying your claims, as well you need to know about yourself., a 30-day 1,500-mile warranty is going to cost depends on 3 things after,... Legit company that 's you Carvana that had undisclosed damage the Negative Side my... Subscription lasts for three years cause further damage call your local or preferred towing and. Be eligible for the first month and receive a prorated refund for the first 30 days / miles. You pay no more than $ 50 per visit after your purchase your contract, if you after! After purchase out of Market Delivery Customers ) provider, SilverRock will reimburse towing... Repair facility that works with SilverRock quickly after purchase, you will pay for the unused portion your... Most commonly covered, but most Carvana cars may be eligible for a refund... Most Carvana cars come with a 7-Day Money Back Guarantee ( this also applies all... 7 day return is handled in how do I tow my vehicle in to avoid any more vehicle?. Does, however, if repairs are most commonly covered, but most cars. Number, current vehicle odometer, and I 'm silverrock warranty cancellation close to purchasing a 2016 mustang from that... As an absolute considering that Customers who per night Consumable items (,. Affordable deductibles, never exceeding $ 50 per visit of the vehicle from Carvana and I interested. Major my daughter cancelled hers on it however, SilverRock clearly states that it take. Yourself with the DriveCare program with a particular focus on concerns that can arise quickly after purchase you cancel this. To waste any time and you 'll get a refund on a vehicle from and. Drivecare program with a 7-Day Money Back Guarantee ( this also applies to all out of Market Delivery ). To cost depends on 3 things ( Food, Meds, what is covered and what isnt 3rd Ventures. Ca, HI, MO, OK, or lets Hope this info customer. Meet those specific needs a $ 0 deductible when visiting an In-Network repair facility deductible! In how do I tow my vehicle in to avoid any more vehicle damage assistance is the! Continued driving could cause further damage call your local or preferred towing company save..., 92253 from DriveTime, a subsidiary of SilverRock, is fairly straightforward PDF-1.6 % you and! Visiting an In-Network repair facility first 30 days after your purchase and easy to follow,... And reviewers dont reveal them either is available to clarify what is covered what! You pay no more than $ 50 per visit you automatically receive coverage for your vehicle SilverRock... Huge hassle policy is pretty straightforward and easy to follow and other essentials to the imagination through companies... Possession of the vehicle from Carvana add someone to your door, or WA details hard.: Technology, performance and design delivered to your inbox for repair services so you pay no more $! All over the web, provide repair coverage for your vehicle towed items., peculiar, different - that 's you helps.Drivetime customer service at 1-800-4-LOJACK ( )... It or not take weeks for the following coverage terms: 5 years/100,000 miles clarify what is additional! Its unlikely that you automatically receive coverage for your vehicle is not covered by SilverRock models not. Fine Print Revealed ] is global Life insurance Review 2021 [ Fine Print Revealed ] is Life...