Cookie settings in Safari web and iOS Thank you for your understanding and cooperation. For the best experience on our site, be sure to turn on Javascript in your browser. Travel Insurance that is 100% compliant with the Schengen requirements is mandatory for your visa application. You will be able to unsubscribe at any time. We obtain personal data about you when you use our website or use our services. TLScontact does not do profiling. The Second Payment Services Directive (PSD2) was officially published by the European Commission in December 2015 to help promote the development of a more efficient, secure and open payments landscape that encourages innovation while enhancing consumer rights and protection. 67, rue Saint Lazare Before making the payment, you are advised to consult the bank that issued your payment card regarding any charges and interest you may incur by using this payment method. Cancellation rights We do not exclude or limit in any way our liability to you where it would be unlawful to do so. At TLScontact, we manage visa and consular services for government clients around the world. By applying for a Passport or related service your personal information will be transferred to the country or with the Government Authority you are applying to. 3. Please note that if you applied as part of a family group, decisions are made separately, and each person will be notified individually when their passport is ready for collection. Click here for more details. 7.5 TLScontact shall also have no liability to any Customer or any other person relying on or benefiting from any application to UKVI or HMPO for any direct, indirect, punitive, incidental, special, or consequential damages or any damages whatsoever due to delay, misplacement, loss or damage of applications, passports and other documents, or due to negligence or breach of contract in connection with any application or any advice or information given in relation to any application. All rights reserved. Chat rooms; Complete your application form Prepare your supporting documents The information collected by cookies on our websites is used for various purposes, including the following: Be genuinely held (where it states opinions). Introduction Any part of our site; hereinafter the Clients) for the provision of a number of services and to perform administrative and non-judgmental tasks related to the aforementioned services. The grounds we may rely upon are: Any software used in the provision of our site; Legitimate TLScontact employees will never ask you to make payment via telephone or social media. To the maximum extent allowed by the applicable law, we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the use of, or inability to use, our site; or the use of or reliance on any content displayed on our site. Please do not attend our centre until you have been invited to do so. The service fee, mandatory for any visa application, is NGN 6,000.00 (payable only in NGN and by Credit/debit card (no cash accepted)). 9. TLScontact accepts no liability for any delay in the provision of the Service caused by an event which is beyond the control of TLScontact. TLScontact is a registered trademark. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. You must keep your account details safe TLS Contact Processing Services Limited will determine, in its discretion, whether a Contribution breaches the Content Standards. 12.2 You must ensure that the details provided by you on registration or at any time are correct and complete and inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively. Complete your application form The Customer is advised that: HOW DO WE COLLECT YOUR PERSONAL DATA? Be in contempt of court; Third parties place the following cookie on TLScontact websites. Validate who you say you are; TLScontact New UKVI Visa Application Centre in Victoria. We may make changes to our site Changes to this Cookies Policy twitter.com 21 Oct 2020 Update on UK Visa Application Centres: Our TLS contact Visa Application Centres in Nigeria are currently closed. The Customer represents and warrants that he or she has the requisite capacity to contract and to acquire any and all of the Services offered by TLScontact. Due to the nature of our business, your personal data may be transferred beyond the borders of your Country. Passport Collection 7.7 In particular, TLScontact shall have no liability for any delays, loss or damage to any application or to any passport or other documents, including the DNA sample/results or the biometric enrolment, caused by, or occurring whilst any application, passport or any other document is in the possession of, any third party postal or courier service, including transportation of applications, passports or any other documents between TLScontact and the UKVI/HMPO or between TLScontact and the accredited DNA testing laboratory or when being returned to the Customers address. You are not permitted to use it without our approval. Our core business is to operate Visa & Passport Application Centers on behalf of government authorities (our Clients). TLScontact processes your personal data in compliance with the applicable legal requirements and, in particular, the European General Data Protection Regulation 2016/679 (GDPR) dated on April 27, 2016 applicable as of May 25th, 2018 in the European Union. TLScontact is an official service provider to His Majesty Passport Office (referred to hereinafter as HMPO) and to the UK Visas & Immigration authority (referred to hereinafter as UKVI) for the purpose to ease the collection of your British passport application and/or your overseas British citizenship biometric enrolment (referred to hereinafter as OCBE). 7.8 If TLScontact is in breach of contract or negligent in relation to any application submitted, resulting in the passport or citizenship application not being granted or loss of Customer passport, TLScontact will refund to the applicant the amount of the service fee paid only. Please enter the provided e-mail address and password during your account creation. Complete your application form By continuing to use . Any equipment or network or software owned or used by any third party. No liability for damages Withdraw you may withdraw your consent, at any time, for the processing of your personal data for which you have provided consent by following the Subject Access request described in this Notice. Third party service providers working on our behalf When the request is submitted to TLScontact, we will send you a confirmation of acknowledging your request and will process or hand over your request to our Client without undue delay. These rights may be exercised in accordance with the conditions and procedures set out on the Website. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty. We will never sell your personal data or use it in any way without your direct knowledge. In accordance with applicable national and/or European regulations, the Customer may have the right to access, alter and rectify its personal data such as the right to object, to data portability or to restrict processing. 2. TLScontact has neither HMPO or UKVI competences nor responsibility to make decisions about issuing or denying British passport or citizenship applications. This list may vary depending on a Clients requirements and the services you request from us. Book an appointment for you to one of our TLScontact application centre; Any indirect or consequential loss or damage. Harnessing new technology, we support governments in their digital transformation, helping to improve efficiency and enhance customer service. 14. By continuing to use this site you are agreeing to our website Terms of Service, Privacy Policy, and the use of cookies. If the performance of a Service has commenced with the Customers agreement before the end of the 14-day cooling off period but has not been fully completed by the time the Customer sends notification of his or her decision to cancel within the aforementioned 14-day period, the Customer will be liable to pay all expenses corresponding to the Service provided until notification of the Customers decision to cancel. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. Please choose the Visa Application Centre where you would like to submit your application. Request feedback to improve the quality of our services; TLScontact aims to provide a first-class application experience. Watch the video. We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in herein above. This step is mandatory in order to be able to register to your account. Don't hesitate to visit our Help page or to consult our help sections below. All fee payments are converted into the currency of payment by reference to the HMPO Rate of Exchange as stated and maintained on the Payment Page. 11. If our provision of the Services or support for the use of our site is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. A Contribution must not: For more information, click here. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. 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