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Nobody offers you more Service + Value + Choice. services. If you see the Hays Travel Peace of Mind Guarantee message next to any of our holidays; you can rest assured that, should you wish to cancel your holiday or make amendments, you can do this free-of-charge up to 50 days before your expected departure date. 9. Yes, you need a passport to travel and will be prevented boarding if you do not have one. If You Want To Change or Cancel Your Holiday Hays Travel said they would send a breakdown of the cost but I still don't have the breakdown even though I've asked them several times so I don't understand what the charge is.". WebWe at Hays Travel will do everything in our power to ensure that this is paid as quickly as possible. If you dont want to re-book, we will work on your behalf to get your refund as quickly as possible. If you do receive an ATOL Certificate but all the Where it will be refunded depends on what payment method you used. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. We use your sign-up to provide content in the ways you've consented to and improve our understanding of you. Do you agree with Hays Travel's TrustScore? In fact, it's just the tip of the iceberg. Do I need to pay my balance due for my holiday later this year. Please ask us to confirm what protection may apply to your Celebrating over 39 years in the travel business, Hays Travel is the UKs largest independent travel agent and is continuously expanding! Our obligations to you may vary depending upon which arrangements you book with us, and we set them out clearly below. If you find yourself struggling to get the assistance you need from Hays, you may want to ramp up your efforts. The FCO advice is applicable for refunds on travel due in the immediate future, and we have been advised by the travel industry body, ABTA, that immediate means the next four weeks. 5. Most travel insurers are unlikely to offer a refund if your holiday hasnt officially been cancelled by an airline or booking provider. "As long as they let us know six weeks before they are due to travel.". 20. 8.1 In certain circumstances we apply service charges which will be shown on your booking confirmation as follows: Youll find all the latest country-specific information on testing and entry requirements on theForeign, Commonwealth, and Development Office website. protected. Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. Introducing the Hays Travel Peace of Mind Guarantee! The Sun website is regulated by the Independent Press Standards Organisation (IPSO), Our journalists strive for accuracy but on occasion we make mistakes. The majority of our suppliers now issue e-tickets. The deal has only been made with certain airlines and When asked, the couple said they had no regrets over purchasing Thomas Cooks 555 high street retail estate last October now faced with the Covid-19 pandemic. 11. 11.3 Please note that ATOL protection is not available for flights with low-cost carriers or where your payment is made direct to airlines unless they are part of a package (see Where we are package organiser below). The ATOL protection does not apply to all holiday and travel Our travel agents are ready and waiting to help you book your holiday today. The 698.50 was half of their planned spending money. WebHays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Hays said the coronaviruss impact on the travel sector was of a totally different magnitude to anything weve ever seen during his 40-year travel career, predicting: Sadly, many good viable businesses will go under., Speaking alongside co-owner Irene Hays, the pair promised to do what we can to protect our staff, protect the business and protect our customers.. Your experience matters. Behaviour "MoneySavingExpert.com will be compiling a full, detailed report of travel firm behaviour, with both the ratings and people's experiences, and sending the findings to the Government's Departmentfor Business, Energy and Industrial Strategy, as well as the Competition and Markets Authority.Martin Lewis, founder of MoneySavingExpert.com, said:"This is a tough time for the travel industry. 14. pre-existing medical conditions). not be ATOL protected. They may limit or exclude the supplier's liability to you, as well as in accordance with applicable International Conventions. Express. These booking conditions are governed by English law and the parties agree to submit to the exclusive jurisdiction of the courts of England and Wales. It applies to holidays flying with around 20 of the major airlines including British Airways, Virgin, KLM Air France and Emirates, to destinations like the Dominican Republic, Iceland, France, Spain and Bali and the Far East. For bookings made outside of the United States and Canada, a different cancellation policy may apply. If you need any further assistance please contact your local branch, orthe person who made your booking. Hays Travel has launched its Peace of mind guarantee on package breaks. "As long as they let us know six weeks before they are due to travel. If you have any further questions after reading these booking conditions then please contact our customer services team who will be happy to help you. All documents (e.g. This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved. WebRefund Policy. Registered Office: Gilbridge House, Keel Square. 11.1 Many of the travel arrangements that we sell are protected in the case of the financial failure of the travel company. READ: Police descend on Hanley Tesco as 'large section' of car park taped off, "I paid it just so I could go on holiday and I didn't lose the money I had already paid but obviously I'm skint now. If we cant resolve your complaint, go to www.abta.com to use ABTAs simple procedure. parts of your trip are not listed on it, those parts will not be ATOL Thing is I actually rang then twice to make doubley sure that all I would lose is my deposit hays travel refund. Ways to Contact Hays Travel Customer Support. Hays Travel has stood its ground to tour operators not issuing customer refunds opting to pay out to clients and then seek Try and also pack a spare supply of medication in your suitcase or hold luggage where possible, in case you lose your hand luggage. UK Finance is warning that fraudsters are impersonating airlines, travel companies and banks in order to steal personal information and money. Until a component has been confirmed by the individual supplier, no contract has been formed. Our Peace of Mind Guarantee means you can enjoy flexible, secure holidays, with free amendments up to 14 days before your departure date. not be ATOL protected. I tried my old Hooters uniform a decade later - I thought I'd have to cut it off, Im a military sergeant and Hooters girl people say I'm 'absolutely beautiful', I hate wearing a bra & so does my 61-year-old mom - we refuse to wear one, I weigh 250lbs and still wear bikinis - I know I look amazing, 2020 THE SUN, US, INC. ALL RIGHTS RESERVED | TERMS OF USE | PRIVACY | YOUR AD CHOICES | SITEMAP, Hays Travel has launched a 'Peace of mind guarantee' on package breaks, The policy will give you 100 per cent of your money back if you change your mind about a trip, up to six weeks before you are due to depart. "Sadly, out of the 53 companies rated, only 17 were net positive. Please use the links below for donations: If the airline you are travelling with is uses e-tickets, you will be sent the required information via email within 24 hours of making your booking. In these booking conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. Travellers are now being urged to check the terms and conditions of their travel insurance to see what it means for their trip, with fears growing that thousands of people may not be able to claim any money back. Please ask us to confirm what protection may apply to your Nobody offers you more Service + Value + Choice. Our responsibility for your booking Currently, many airlines and travel agencies only offer vouchers that can be used to book a new flight in the future. To help us assist you quicker, please include your booking reference number. If you're due to travel 1. If they had cancelled the trip, they would have lost 99 per cent of the 2,200 it had cost. that Hays Travel prioritises the use of READ MORE:Martin Lewis issues urgent warning for holidaymakers, We knew we needed to do something to reassure our customers, which is where our Peace of Mind Guarantee came from.. Hays Travel. This required information includes your passport details and your contact information. ", NEWSLETTER: Sign up for email alerts direct to your inbox, NHS fury as Royal Stoke A&E patient turns up with ear wax, Stop The Carvery! How to Write a Formal Complaint Against Hays Travel. Its powered by American Express but open to everybody. "ATOL fee" (see Where we are package organiser below) not be ATOL protected. If you would like to upgrade your hold luggage after booking, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. services. What if Im unsure about going on my holiday? But Air France said the ticket was digital and you can change the surname, and even change a person on the booking, up to 72 hours before you travel. Since its beginnings in 1980, Hays Travel has grown substantially, but it's still focused on helping families and individuals plan exciting holidays. Unfortunately, Hays Travel is known for not managing customer complaints well. For most bookings we act as agent for the supplier but we act as your agent when making a booking with most no frills airlines. Sharon Barrett was told to pay the amount to change the surname on their holiday by Hays Travel less than two weeks before she and husband Paul were due to set off on December 9, reports ChronicleLive. Detail what you expect the company to do to resolve the issue and ask for the solution to happen within a set time frame. Law and Jurisdiction If you are not due to travel in the immediate future, and we have not yet contacted you to discuss your options, you can opt to cancel or change your arrangements, in line with the normal terms and conditions of your booking, which means cancellation or amendment charges will apply. If you do exceed your pre-arranged luggage allowance, the airline is within its rights to charge any excess baggage fees. Youll then be automatically redirected to the banks webpage or app, where you will confirm its you using your normal method and approve the pre-filled details. We are committed to respecting your privacy and protecting your personal information. The UK's Largest Independent Travel Agent. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. Each component will be provided by different third party providers of the products you have selected. For holidays due after that, we await further advice from the FCO. 16. Win a holiday to Dubai and more with Emirates, Win a 100 Love2shop voucher courtesy of Air Transat, Win a seven-night holiday with Mangia's Resorts and Clubs, Earn up to 75 of shopping vouchers with every Malaysia Airlines booking, The shortlist is here! This site is secure and the information will not be used for any other purpose than your refund. Unfortunately, from receiving inaccurate information to totally missing out on a holiday, customers have many complaints with Hays Travel. For more information about financial protection and the ATOL Certificate go to: View 1. If you do not receive an ATOL certificate, then the booking will Holiday departures with the firm are due to restart from July 16. However, this voucher policy is not in compliance with European legislation. 10.3 You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. "First one is the health and safety and the second is the financial security so what we decided to do was introduce a peace of mind guarantee on selected holidays. If your cover does not meet your requirements, please contact your local Hays Travel branch within 14 days of receiving your insurance confirmation and return all While some travellers have been told they can not receive their money back if they change their mind about future plans, Hays is offering the guarantee on a number of trips booked with big-name airlines. Nobody offers you more Service + Value + Choice. 1.1 These booking conditions, together with our privacy notice and any other written information we brought to your attention before we confirmed your booking, apply to your booking with Hays Travel Ltd of Gilbridge House, High St West, Sunderland SR1 3LH ("we" or "us"). We are working hard to administer all refund requests from our suppliers. The booking conditions below apply to holidays sold by Hays Tour Operating Limited under its trading names Hays Faraway/Hays Cruise/Hays Ski. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We are negotiating with them to try to speed things up for you. Hays Travel has now issued a refund to Sharon. Hays Travel has launched its Peace of mind guarantee on package breaks. In all other respects, you will be subject to the airline's terms and conditions which you must refer to on the relevant airline's website. "However we picked this up again on behalf of Mrs Barrett and, as ultimately the airline did not apply the charge, we have been able to fully refund the fee to Mrs Barrett. Portugal, https://www.gov.uk/browse/citizenship/passports. Portugal. However, depending on which arrangements you book with us a combination of travel services may be a package under the Package Travel Regulations for which we are responsible as package organiser (see Where we are package organiser below). Its your responsibility to make sure you meet any entry requirements, includingarrangingand paying for tests where youre required to do so. Speaking exclusively to Express.co.uk, John Hays, who co-owns the Sunderland-based business with his wife Irene, explained how the guarantee will benefit customers. If you are eligible for a refund, choose direct deposit instead of e-filing. If the 600 difference is worth you maybe having to wait longer for a refund if you need one, then take the cheaper option. You must also pay any further costs we incur in making this transfer. View our online Press Pack. Nobody offers you more Service + Value + Choice. 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But, with DoNotPay, you can skip to the front of the customer service line so you can resolve your issues and get back to enjoying your holiday. And as the biggest independent UK travel agent we have access to thousands of holidays. Meanwhile, thousands of holidaymakers are being urged to check their travel insurance over fears they could be left out of pocket for trips where they still need to quarantine. Email. If you fail to travel with adequate insurance cover we will not be liable for any losses in respect of which insurance cover would otherwise have been available. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. 12.7 Where we are package organiser, you can contact us to complain about any lack of conformity perceived during the performance of the package or to request assistance if you are in difficulty through our Customer Relations department on 0333 033 6890 or customer.relations@hays-travel.co.uk. Please ask us to confirm what protection may apply to your The complications arose when Sharon's passport, which was issued in her maiden name and matched the name on the holiday, was mislaid after being sent off to HMRC to complete the VAT registration for her business. Operating for over 40 years with over 450 branches, Hays Travel is the UK's largest independent travel agent. 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